Last Updated: June 7, 2025
At Rugket, we’re dedicated to ensuring your new blankets and rugs arrive swiftly and safely, bringing comfort directly to your doorstep. This Shipping Policy outlines everything you need to know about how we process and ship your orders.
1. Order Processing Time
Once you place an order with Rugket, our team works diligently to prepare your items for shipment.
All orders are typically processed and dispatched from our warehouse within 1-3 business days (Monday through Friday, excluding holidays).
Orders placed after 12 PM [Your Time Zone, e.g., PST] on a Friday, or on weekends/holidays, will begin processing on the next business day.
2. Shipping Methods, Costs, and Estimated Delivery
We offer various shipping options to meet your needs for delivery within the contiguous USA.
Standard Shipping:
Cost: A flat rate of $[4.99] for all orders under $[100].
Free Standard Shipping: Enjoy free standard shipping on all orders totaling over $[100] (before taxes and after any discounts).
Estimated Delivery: Typically 3-7 business days once your order has been processed and shipped.
Expedited Shipping (Optional):
Cost: Calculated at checkout based on your order’s weight, dimensions, and destination.
Estimated Delivery: Typically 1-3 business days once your order has been processed and shipped.
Availability of expedited options may vary by product and destination.
Please note: Delivery times are estimates and may vary due to carrier delays, unforeseen circumstances, or public holidays.
3. Domestic Shipping (Within the USA)
Rugket ships to all 50 states within the United States. Please note that shipping to Alaska and Hawaii may incur additional charges and have longer delivery times than the contiguous U.S. states. Any such additional charges will be clearly displayed at checkout.
4. International Shipping
Yes, Rugket is delighted to offer international shipping to bring comfort to homes worldwide!
Availability: International shipping is available to a growing list of countries. Please proceed to checkout and enter your address to see if we currently ship to your location.
Costs: International shipping costs are calculated at checkout based on your destination, the weight, and dimensions of your order.
Estimated Delivery: International delivery times vary significantly by destination and can range from 7-21 business days or more, depending on the country and customs processing.
Customs, Duties, and Taxes: Please be aware that international orders may be subject to import duties, customs taxes, and fees levied by the destination country. These charges are not included in our shipping costs and are the sole responsibility of the customer. We recommend checking with your local customs office for more information on potential charges before placing your order.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email that includes:
Your unique tracking number.
A direct link to the shipping carrier’s website where you can monitor the progress of your delivery.
Please allow 24-48 hours for the tracking information to become active after you receive the email.
6. Delivery Issues
Lost or Damaged Packages: If your package is lost in transit or arrives damaged, please contact our Customer Support team immediately at [Your Customer Service Email, [email protected]]. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a suitable resolution.
Incorrect Address Provided: It is the customer’s responsibility to provide a correct and complete shipping address at the time of purchase. If an order is returned to us due to an incorrect or undeliverable address provided by the customer, you may be responsible for re-shipping costs.
Missed Deliveries: If a delivery attempt is unsuccessful, the carrier may leave a notice or attempt re-delivery. Please follow the instructions provided by the carrier. Rugket is not responsible for packages that are stolen after delivery has been confirmed.
7. Changes to Shipping Information
If you need to change your shipping address after placing an order, please contact our Customer Support team as soon as possible. While we will do our best to accommodate your request, changes can only be made if the order has not yet been processed for shipment.
