Last Updated: June 7, 2025
Your privacy is paramount to Rugket. This Privacy Policy describes how Rugket, operated by [Your Company Legal Name, or Rugket LLC] (“Rugket,” “we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit, use, or make a purchase from [Your Website URL, www.rugket.com].
By using our Website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
a. Personal Information (Information you provide directly):
When you interact with our Website, you may provide us with personally identifiable information, including but not limited to:
Contact Information: Name, email address, phone number, shipping address, billing address.
Account Information: Username, password (encrypted).
Payment Information: Credit card details (processed by secure third-party payment gateways; we do not store full card numbers on our servers), billing information.
Communication Data: Information you provide when you contact us (e.g., customer support inquiries, feedback).
Order Details: Information related to your purchases on our Website.
b. Non-Personal Information (Information collected automatically):
When you visit our Website, we automatically collect certain information about your device and your activity on the Website. This may include:
Device Information: IP address, web browser type, operating system, device type.
Usage Data: Pages viewed, products viewed, referring/exit pages, date/time stamps, clickstream data.
Location Data: General geographical location (derived from IP address).
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 4).
2. How We Collect Information
We collect information through the following methods:
Directly from You: When you create an account, make a purchase, subscribe to our newsletter, contact customer support, or participate in surveys/promotions.
Automatically: Through cookies, analytics tools, and other tracking technologies as you navigate and interact with our Website.
From Third Parties: We may receive information about you from our service providers (e.g., payment processors confirming transactions).
3. How We Use Your Information
We use the information we collect for various purposes, including:
To Process Orders & Provide Services: To fulfill your purchases, process payments, ship products, and manage your account.
To Improve & Personalize Your Experience: To enhance our Website, develop new products, and tailor content and product recommendations to your interests.
For Communication: To send you order confirmations, shipping updates, customer service responses, and, if you opt-in, marketing communications (newsletters, promotions).
For Analytics & Research: To understand how users interact with our Website, identify trends, and analyze performance.
For Security & Fraud Prevention: To protect our Website, customers, and business from fraudulent activities and unauthorized access.
For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Website and hold certain information.
Cookies: Small data files placed on your device. We use session cookies (temporary, erased when you close your browser) and persistent cookies (remain on your device until they expire or you delete them).
Why we use them: For Website functionality ( shopping cart), analytics ( Google Analytics), personalization, and marketing ( showing relevant ads).
Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
5. How We Share Your Information
We may share your personal information with third parties for specific purposes:
Service Providers: We share information with third-party vendors and service providers who perform services on our behalf ( payment processing, shipping carriers, email marketing services, data analytics, web hosting, customer support platforms). These providers only have access to the information necessary to perform their functions and are obligated to protect your information.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities ( a court order or government agency).
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information for any other purpose with your explicit consent.
Aggregated/Anonymized Data: We may share non-personally identifiable information, such as aggregated usage statistics, with third parties for research or marketing purposes.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include using SSL encryption for data transmission, secure servers, and restricted access to data. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it.
8. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
Right to Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal information.
Right to Erasure ( “Right to be forgotten”): Request deletion of your personal information under certain circumstances.
Right to Restrict Processing: Request restriction of processing your personal information under certain conditions.
Right to Object to Processing: Object to our processing of your personal information under certain conditions ( for direct marketing).
Right to Data Portability: Request transfer of your personal information to another organization or directly to you, under certain conditions.
Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided in Section 11. We will respond to your request in accordance with applicable data protection laws.
9. Third-Party Links
Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Children’s Privacy
Our Website is not intended for individuals under the age of [ 13 or 16]. We do not knowingly collect personally identifiable information from children without parental consent. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
