Frequently Asked Questions
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Rugket
Discover the premium, luxurious materials that give our blankets and rugs their unparalleled softness, warmth, and durability. Learn about the quality fibers we choose for your ultimate comfort.
Keep your Rugket feeling brand new for years to come. Find simple, effective care instructions to ensure your blanket or rug retains its signature softness and beauty.
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Returns & Shipping
Your comfort and satisfaction are our top priority. We offer a 30-day “Comfort Guarantee” on all Rugket purchases. If you’re not completely delighted with your blanket or rug within 30 days of receiving it, you can initiate a return for a refund or exchange. To start a return, simply visit our dedicated [Returns Portal Link Here] or contact our friendly Customer Support team with your order number. We’ll guide you through the hassle-free process to ensure your comfort is restored.
We’re just as eager as you are for your new Rugket to arrive!
Standard Shipping: For orders within the contiguous USA, we offer flat-rate standard shipping for [ $4.94] or free standard shipping on all orders over $100. Estimated delivery for standard shipping is typically 3-7 business days after your order has been processed.
Expedited Shipping: Need your comfort sooner? We also offer expedited shipping options at checkout for an additional fee, with estimated delivery within 1-3 business days.
You’ll receive a tracking number via email once your order ships, so you can follow its journey to your doorstep.
Yes, we’re thrilled to share Rugket comfort with homes around the globe! We offer international shipping to a growing list of countries.
Costs: International shipping costs are calculated at checkout based on your location, the weight of your order, and selected shipping speed.
Times: Estimated international delivery times typically range from 7-21 business days, depending on the destination country and customs processing.
Please note that customs duties, taxes, and fees may be levied by the destination country, and these are the responsibility of the customer. You’ll be able to see available international shipping options and estimated costs at checkout.
Order Information
Keeping track of your comfort is easy! Once your Rugket order has shipped, you’ll receive a shipping confirmation email that includes a tracking number and a link to the carrier’s website. You can use this link to monitor your order’s journey directly. If you created an account during checkout, you can also log into your Rugket account and view your order history and status there.
We understand that sometimes plans change. We process orders very quickly to ensure fast delivery of your comfort, so modifications or cancellations are only possible for a very limited time after an order is placed. If you need to make a change or cancel, please contact our Customer Support team immediately at [Customer Support Email/Phone Number]. We’ll do our best to assist you, but please note that once an order enters the shipping process, we may not be able to make changes.
First, please check your spam or junk mail folder, as sometimes confirmation emails can end up there. If you still can’t find it after checking, it’s possible there was a typo in your email address during checkout, or a temporary system delay. Don’t worry! Simply contact our Customer Support team with your full name and the email address you used for the order, and we’ll be happy to resend your confirmation and verify your order details.
Payment Information
To make your shopping experience as comfortable and convenient as possible, Rugket accepts a wide range of secure payment methods. We currently accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also offer express checkout options such as PayPal, Shop Pay, and Google Pay for a faster and smoother transaction.
Absolutely. Your online safety and peace of mind are paramount to us. The Rugket website uses industry-standard encryption technology (SSL/TLS) to protect your personal and financial information. All transactions are processed through secure payment gateways that comply with the highest security standards, ensuring your data is always protected and never stored on our servers. You can shop with confidence, knowing your details are safe with us.
If your payment fails or is declined, there are a few common reasons this might happen.
Check your details: First, please double-check that all your card details (card number, expiry date, CVV, and billing address) are entered correctly.
Contact your bank: Sometimes, your bank may decline a transaction for security reasons. We recommend contacting your bank or card issuer to inquire about the specific reason for the decline.
Try a different method: If the issue persists, please try using an alternative payment method if available.
If you’ve tried these steps and are still experiencing issues, don’t hesitate to reach out to our Customer Support team. We’re here to help you complete your purchase smoothly.
Product Information
We strive for the utmost accuracy! We make every effort to display the colors and textures of our Rugket blankets and rugs as faithfully as possible. However, due to variations in monitor settings, screen resolutions, and lighting conditions during photography, slight differences in color and texture may occur between the online image and the actual product. We recommend viewing images on multiple devices if color accuracy is a significant concern, and we always provide detailed descriptions to complement our visuals.
Rugket offers a range of sizes to perfectly fit your comfort needs and your space!
Blankets: Our blankets typically come in popular sizes such as Throws (perfect for sofas and chairs), Twin/Full, Queen, and King (for luxurious bed coverage). Specific dimensions for each blanket style are listed on its individual product page.
Rugs: Our rugs are available in various common sizes suitable for different areas of your home, including Accent Rugs (2’x3′, 3’x5′), Area Rugs (5’x7′, 6’x9′, 8’x10′), and sometimes larger or runner options. Please refer to the specific product page for exact dimensions and available sizes for each rug design.
While no product can be guaranteed 100% hypoallergenic for all individuals, Rugket prioritizes comfort for everyone, including sensitive individuals and pets. Many of our blankets and rugs are made from synthetic fibers like polyester or acrylic, which are generally less likely to trigger allergic reactions compared to natural fibers like wool or down for some people. We also offer select lines crafted with pet-friendly materials that are durable and easy to clean. We recommend checking the “Materials” section on each individual product page for specific fiber content. For homes with pets, our more durable and machine-washable options are often a great choice for easy maintenance.
Wrap Up & Win: Be a Winner at Month-End with Rugket!
Up to $500 towards Rugket Luxury Package
